Help Center

Clear answers, from first screening to final evidence.

Search operational guidance for screened assets, Watchlists, market scans, alerts, billing, and privacy.

Help Center topics connected to product support

Screening and evidence

What does Sharia-screened mean here?

It means an asset met a disclosed methodology using the evidence and version shown in its Evidence Passport. It is not a universal religious ruling.

Why can a screening status change?

Projects, evidence, and methodologies can change. Compliance Watch preserves the change and shows its effect on your Watchlists.

Watchlists and market scans

What is a Watchlist?

A Watchlist is your approved set of measurable market conditions, screened universe, alert timing, and compliance-change behavior.

What is Market Scanner?

It runs the same validated rules once against the eligible screened universe. It does not create continuous monitoring unless you choose to.

Alerts and investigations

Why did I not receive an alert?

Open the lifecycle investigation to separate failed market rules, policy exclusions, data issues, cooldowns, and delivery failures.

What evidence is attached to an alert?

The proof records the strategy version, rule outcomes, market values, timestamps, screening context, data freshness, and delivery result.

Account, billing, and privacy

Where do I manage my plan?

Open Plan & Billing in the dashboard. The limits there come from the same catalog as the public Pricing page.

Can I change optional cookie choices?

Yes. Use Cookie Settings in the public footer at any time. Essential security storage remains enabled.

Still need help?

Use the route that preserves the right context.

Account-specific issues are fastest from authenticated Support, where you control which safe diagnostics are attached.